FAQ’s

  • To place an order, just browse the menu and add your chosen treats to your cart!

    If you are outside Edmonton or Calgary, you’ll need to pay for shipping at checkout.

    Once your order is placed, I’ll reach out personally to confirm everything and make sure it’s just the way you want it! 😋

    Be sure to include the best way to contact you, whether that’s b y text, email, or Instagram DM, so we cann connect easily!

  • Thick Loaded Cookies

    • Assortment: When the order window opens, which will be posted and updated each month. Available until quantities last.

    • Ongoing availability: Order a dozen or more of any single flavour at any time throughout the month.

    Pizookie Box

    • Available at any time. Please allow up to 1 week for your Pizookie Box to be made fresh.

    Cookie Cakes:

    • Available at any time.

    Cookie Barks & Cookie Pops

    • Stay tuned! Coming soon!

  • Our Thick Loaded Cookies category is a special selection of deep-dish style cookies, that change monthly, each inspired by unique flavours, seasonal ingredients, or cultural treats.

    These unique creation are only available for a limited time, so make sure to check our website to see the featured cookies of the month!

  • The Pizookie Box is our signature variety box that includes 6 of our fully loaded cookies in a slightly smaller size (about half the size of our regular cookies, but still thick, gooey, and packed with all the goodness we’re known for). 🍪💥

    You get to choose from our monthly flavour lineup, and every box is made fresh to order.

    📅 Flavours rotate monthly, so your choices will depend on what’s available at the time you order.

  • At My Thick Loaded Cookies, our Cookie Pops are a fun twist on our signature, chewy, soft-baked cookie dough dipped in rich chocolate and topped with an irresistible mix of flavours!🤤

  • Once your order is baked and ready for pick up, we’ll send you an email or a text with all the details, including where and when you can collect your goodies!

  • Currently, we do not offer local delivery. We only offer pickup only. Once your order is ready, we will reach out to arrange a pickup time that works for both of us.

  • For the best experience, reheat your cookie in the oven at 350°F (175°C) for 3 minutes or pop them in microwave for 10-15 seconds to enjoy that fresh-baked gooey-ness.

    Quick tip! Try it with ice cream!👀

  • Our signature thick and loaded deep-dish style cookies are generously sized at approximately 4” across, weighing at about 6-8oz, depending on how loaded it is!

    With our Pizookies, each cookie is slightly smaller, but still packed with all the indulgent flavours you love in a more approachable size! Haha

    Please note that because all our treats are homemade, they may vary slightly in shape or size, adding to the charm of home-baked goods. Perfect for indulging or sharing (if you must!).

    Whether you want a small taste or a full treat, we have the perfect size for you! 😉

  • Room Temperature: Stays fresh for 3-4 days in an airtight container

    Refrigerated: Lasts up to 2 weeks but may firm up; reheat to regain gooeyness.

    Frozen: Keeps for up to 3 months; reheat for a fresh, gooey texture.

  • Absolutely! Our goodies are made to be extra gooey and indulgent in the center. The gooeyness comes from a rich mix of butter and sugar, and we ensure that all ingredients are fully baked and safe to eat.

    If you prefer a firmer texture, simply refrigerate them for a bit or heat them slightly before enjoying.

  • What if I have dietary restrictions?

    We understand that dietary needs vary! We are working on egg-free, dairy-free, and gluten-free options, but they are only available for selected items. If you have any dietary restrictions, please let us know in the order notes or by selecting your preference in the dropdown menu so we can try to accommodate your request.

  • We are currently working on gluten-free, dairy-free, and egg-free options, which will be available for selected items soon.

    For our plant-based options, we use ingredients that are free from animal products. However, we do not label them as strictly “vegan” out of respect for those who follow different standards (such as avoiding palm oil or specific processing methods). If you have specific dietary preferences or concerns, please let us know. We’re happy to provide ingredient details!

  • Absolutely! We’d love to be a part of your special event. For larger, or custom orders, please reach out to us via the Contact Form, or send us an DM on Instagram @mytlccookies and we’ll work out the details together.

  • Due to the perishable nature of our baked goods, all sales are final. We do not offer refunds or exchanges once an order has been placed.

    Thank you for your understanding and support!